Volantino

10 GRI CONTENT INDEX MR: Management Report NFR: Consolidated non-financial report SR: Sustainibility Report 418 CUSTOMER PRIVACY 2016 103 Management Approach NFR - 7 Social topics: customer care 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data NFR - 7.2 Main risks and opportunities 419 SOCIOECONOMIC COMPLIANCE 2016 103 Management Approach NFR - 7 Social topics: customer care 419-1 Non-compliance with laws and regulations in the social and economic area NFR - 7.3.1 Product quality and safety